Enquiry and Feedback

Centre Info and Services

Address: 1 Rider Boulevard Rhodes NSW 2138
Customer Service Phone: 02 8754 1111
Covid-19 Retailer Support Line: +612 9080 8800
Security Phone: 0401 222 001 
Email: info@rhodeswaterside.com.au

Customer Service Information

The Rhodes Waterside Customer Service Desk is temporarily closed during this time. We’re still here for you. Our Customer Experience team members are here to help you with lost property, store information and all other in-centre services.

Please reach out to us at:

Phone: 02 8754 1111 
Monday to Wednesday - 8am to 6pm 
Thursday - 8am to 8pm
Friday - 8am to 6pm
Saturday - 9am to 6pm
Sunday - 10am to 6pm

Text: 0451 562 111
Email: info@rhodeswaterside.com.au

Or via the Chat function on our website

Lost Property

Please check with our Customer Experience team for all lost property enquiries at 02 8754 1111.

Mobility Equipment and Disability Services and Facilities

Mobility equipment including electric scooters and wheelchairs are available for you to hire and use during your visit to Rhodes Waterside. Bookings are essential and can be made by calling our Customer Experience team on 8754 1111.

Free Justice of the Peace Service

Please note service will be closed until early March.

Our JP Service is on every Saturday from 9am to 12pm. They are located on the ground floor opposite Kidstuff.

Leasing & Pop Up

Please contact us if you are interested in leasing a space or have an inquiry.

Pop Up: Kirsten Smith kirsten.smith@mirvac.com  0466 557 899

Leasing: Eva Steele eva.steele@mirvac.com 0456 926 115

For more information click here.

Getting Here

Bus

Route 458 services Rhodes Waterside and Rhodes Train Station. The bus stop is located at the entrance to the centre on Rider Boulevard. Visit the Sydney Buses for the 458 timetable and map of the route.

Train

Rhodes Waterside is accessible from the T9 Northern Line and by alighting at Rhodes Train Station. The centre is a convenient 5 minute walk from Rhodes Train Station. When arriving at Rhodes Train Station, follow the signs that say 'Shopping Centre' and stay on the footpath that runs parallel to the railway line. Rhodes Train Station is located on Walker St, Rhodes NSW 2138 and is wheelchair accessible. Visit Sydney Trains for current timetables.

Taxis

The taxi stand is located on Rider Boulevard, outside Oliver Brown. For more information please contact Transport NSW on 131 500.

Car

Rhodes Waterside is highly visible from surrounding roads and accessible from many major arterials including Homebush Bay Drive and the M4, Victoria Road and the M2 and Concord Road. Rhodes Waterside has 2,400 parking spaces for cars and parking is free for the first 3 hours. Parking is also free if you enter the car park after 6:00pm and leave before close at 12:00am and cinema patrons are entitled to 4 hours free parking.

GoGet

GoGet gives you all the joy of a car when you need one, without the costs and hassles of car ownership. So local residents can walk in and get large and bulky purchases home easily, there are 6 GoGet vans and utes located at Rhodes Waterside on the IKEA parking level. They can be booked by the hour or for a full day, from $8.95/hour + $0.40/km or $88/day inc. 150kms. To use the vehicles, become a GoGet member at goget.com.au

GoGet cars are also parked on-street all over Rhodes, including Audis, SUVs, people movers and economy hatchbacks for running around the city. With fuel, insurance, maintenance and other boring car costs covered, why own a car when you can GoGet!

Links:
IKEA Rhodes Waterside pod: http://www.goget.com.au/pod/1062/
Find GoGet cars near you: https://www.goget.com.au/find-cars/
Membership plans and rates: https://www.goget.com.au/rates/

Parking Information

COVID-19 Update: The health, safety and well-being of our customers, retailers, employees and community is our highest mission. To further safeguard you and our customers we have installed silver ion-based safety film on all our car park ticketing machine buttons. This film contains antibacterial and antimicrobial properties, and as with all high touch areas of our centre, will be cleaned frequently throughout the day. Signage will also be installed to advise customers about our use of this safety film. In addition, as we have had the last couple of months, hand sanitiser stations remain available at each entry and we will add more at all pay stations for customers to access prior to exiting the centre. 

*3 hours free parking is available once per day only.

• Licence Plate Recognition is used in this car park to monitor 3-hour turnaround. 
• All day rate may apply for multiple entries on the same day. 
• Parking is FREE if you enter the car park after 6:00pm and leave before close at 12:00am. 
• Cinema patrons please be advised that the first 4 hours of parking are free, then normal fees apply.

Please validate your parking ticket at any Auto Pay Station before returning to your car. Auto Pay Stations accept coins, notes and major credit cards.

Casual Corporate Parking

Rhodes Waterside offers Casual Corporate Parking for $19* per day, Monday to Friday.

*To redeem this offer all you need to do is:

1. Enter before 9am
2. Exit between 2:30pm and 7pm
3. Pay via cash or credit card at a paystation, or credit card upon exit

Height Restrictions

Rhodes Waterside Car Park has height restrictions of 2.05m for all levels, excluding the IKEA Pick-Up Zone located on Level P4 which has a height restriction of 4.2m.

Mobility Parking

Rhodes Waterside mobility parking is clearly marked by a blue light above each parking location. The best vehicle entry for mobility parking is Level P1 North and Level P2, accessible from Rider Boulevard and Oulton Avenue. Please contact the Customer Service Desk on 02 8754 1111 to plan your journey. 

Mobility parking is located in the following locations: 

• P1 South near Coles entry 
• P1 near IKEA lifts 
• P1 North near Target travelator 
• P1 North corporate lifts (use for access to medical centre) 
• P2 near Westpac entry 
• P2 near Aldi entrance 
• P3 near IKEA lifts 
• P4 near lifts 

Parents with Prams

There are a number of parking bays reserved especially for Parents with Prams. Parents with prams parking is located on Level P1 near the main lifts to the centre and also at the Level P1 North lifts. Level P1 is accessible from Oulton Ave and Rider Boulevard. The Rhodes Waterside Car Park has been awarded a 5-Star NRMA Excellent Car Park Security rating, and is one of only two shopping centre car parks in Australia to be awarded this rating. The other is Broadway Shopping Centre, also owned and managed by Mirvac.

Toilets and Parents Rooms

Accessible Toilets:

Parents Rooms:

Electric Vehicle Charging Stations

Our car park now has dedicated charging bays to suit all electric vehicles, please see below for some frequently asked questions.

Frequently Asked Questions

Where are the electric vehicle charging stations located?
The charging stations are located in the car park on Level P3.

How much does it cost to charge your vehicle?
Nothing. Our electric vehicle charging stations are complimentary for customers.

How long can I charge my vehicle?
Customers are welcome to use the charging stations for as long as they wish. Please note that standard car parking rates apply.

What hours are the charging stations available?
The charging stations will be available to customers during the car park opening times.

How many of charging station do you have?
There are 3 charging stations all capable of charging any Electric Vehicle.

The charging station won’t work for me, who can help?
The centre management team will be able to assist with any faults in the first instance. If you have any questions or require assistance, please text 0451562111.

What types of vehicles can use the charging stations?
We have both Type One and Type Two connectors on the cables so you can charge regardless of manufacturer. These are on the white charging pods. The grey charging units are Tesla Type Two and should be used only by Tesla vehicles.

Do I need to provide our own adapters?
No, you can leave yours in the boot. While there is a move toward a single connector type in Australia there will always be at least 1 x Type One and 1 x Type Two cables onsite.

Do I need to register my details anywhere?
No need to register your details anywhere, our charging stations are free for you to use without having to download any apps.

WiFi

Free WiFi at Rhodes Waterside

Access free WiFi at Rhodes Waterside for 3 hours (180 minutes) or 1GB of free data every day* by simply following these instructions:

1. Ensure your wireless enabled device is turned on and has its wireless signal activated
2. Go to the Activate Wireless Network Connection List
3. Select “_RhodesWatersideFreeWiFi” from the list. Note: you may need to select “Connect”
4. On the welcome screen enter your details and select “Connect to WiFi”. By connecting to the WiFi you agree to the Terms and Conditions and Mirvac’s Privacy Policy

*Terms and Conditions and Privacy Policy for the free WiFi service are available on the welcome screen login page, or alternatively can be viewed here:

- WiFi Terms and Conditions
- Mirvac Privacy Policy